FAQs
Hi, how can we help?
Safety & Product Recall
Please visit your local store for a refund or exchange.
Weekly Circular
You may have an old or out of date web browser. Our website is designed to work best with current web browsers supported by Google, Firefox, Internet Explorer, Bing and Safari Please check to make sure you’re using the most current version of one of these web browsers.
Most often, the Sneak Peek for the next week’s ads are live on Tuesday, and the sales in this ad go live on Wednesday, but holidays and sales events may impact this and result in new ads being released on another day.
The sneak peek of the weekly ad is generally available every Tuesday. The release of our ads may vary based on holidays and events that happen throughout the year.
Please reload and refresh our weekly ad web page. Reloading or refreshing the webpage solves this problem for most occurrences. If the problem persists, one of two things may be the cause. 1) You are using and old or out of date browser. Or 2) Please check the effective dates listed online above each week’s ad. The Sneak Peak is only available the last day of the current ad.
Please send us a message from the “Contact Us” Link
We can’t guarantee exact delivery times as they are out of our control. While our vendor partners communicate with the Postal Service regularly, timing can vary. If your ad arrives late, please reach out to your newspaper delivery person or mail carrier.
Login, Password and Online Support
You can find a store near you by selecting “Locations” on the main navigation menu. When you click on it, a drop-down menu will appear where you can choose the store location nearest you.
The website will save the selected location as your home store.
No. You don’t need to login to view our weekly ads. Just click the button at the top of the page that says “WEEKLY AD” and select the store location you shop.
Yes! After entering your phone number, choose “Resend code via SMS or Phone Call”, you are able to get the 6 digit verification code via phone call.
Yes, visit the service desk booth at your store or e-mail shopping@s-vt.com
Jobs & Community Support
Click the “Contact Us” link and fill out a form and we will direct your message appropriately.
Click on “Product Request” under “Others” at the bottom of the homepage.
Online Shopping
Our Strack and Van Til Team shops orders.
You will receive a notification once your order is ready to pick up. In the app, you’re able to notify us when you’re on the way or when you’re at the store. Make sure to park in the designated spots and one of our team members will bring out the order.
Our third party vendors are responsible for delivering your order.
Our delivery fee is $6.95 with a minimum order of $30.00. There is no fee for pick up orders. Delivery minimums excluding EBT and subscription orders.
Yes! As long as the shopper has not started shopping your order, you are able to edit your order and add/remove items. Once your order is being shopped, you will be able to communicate with your shopper.
During the shopping experience, you are able to specify your replacements. Also, you are able to text you shopper if you prefer another item or you need to add an item to you order.
Refunds for amounts $20.00 and over require the order and proof of purchase () to be returned to the location shopped. Refunds less than $20.00 may be made by coming to the location or calling the location of the purchase. () Proof of purchase includes: order number, receipt on your phone, name, and phone number.
Yes! We have our weekly ad prices and regular store prices online. Also, our items are separated according to branch!
Call the phone number provided for the branch you’re shopping from, or e-mail us by going to “Contact Us” at the bottom of the page.
When you place your order, instead of immediately charging your card, we place a temporary authorization hold for an amount slightly higher than your order total at checkout. We place this authorization hold in case your total turns out to be higher due to added items, replacement items, or weight adjustments. After the order is complete, the hold will drop off, and your card will be charged for the final total as shown in the email receipt. The final charge will appear on the statement within 7 business days after order completion
